FeedbackComponentService

Documentație pentru serviciul FeedbackComponentService

1. Descriere Generală

FeedbackComponentService este un serviciu pentru gestionarea feedback-ului utilizatorilor asupra serviciilor guvernamentale. Permite colectarea evaluărilor și comentariilor, afișarea statisticilor agregate și navigarea către portalul extern de feedback.

Caracteristici principale: - Colectare feedback cu rating 1-5 stele - Mesaje opționale cu limită de 500 caractere - Suport pentru utilizatori autentificați și anonimi - Statistici agregate (medie rating, număr recenzii) - Integrare cu portal extern de feedback - Validare date contact și demografice

2. Configurare și Înregistrare

// Program.cs sau Startup.cs

// Înregistrare automată prin AddFodComponents
builder.Services.AddFodComponents(configuration);

// Pentru server-side
builder.Services.AddFodComponentsServer(configuration, connectionString);

// Sau înregistrare manuală
builder.Services.AddScoped<IFeedbackComponentService, FeedbackComponentService>();
builder.Services.AddHttpClient<IFeedbackComponentService, FeedbackComponentService>(client =>
{
    client.BaseAddress = new Uri(configuration["ApiSettings:BaseUrl"]);
});

3. Interfața IFeedbackComponentService

namespace Fod.Components.Shared.Business.Feedback
{
    public interface IFeedbackComponentService
    {
        // Trimite feedback
        Task<int> Add(FeedbackComponentModel feedbackComponentModel);

        // Obține statistici agregate pentru un serviciu
        Task<GetFeedbackModel> Get(string serviceInternalCode);

        // Obține lista de feedback-uri pentru un serviciu
        Task<List<FeedbackComponentModel>> GetList(string serviceInternalCode);

        // Obține URL portal feedback frontoffice
        Task<string> GetFoFeedbackAddress();

        // Obține URL termeni și condiții
        Task<string> GetTacAddress();
    }
}

4. Metode Disponibile

Metodă	Parametri	Return	Descriere
Add	FeedbackComponentModel feedbackComponentModel	Task<int>	Adaugă un feedback nou
Get	string serviceInternalCode	Task<GetFeedbackModel>	Obține statistici agregate
GetList	string serviceInternalCode	Task<List<FeedbackComponentModel>>	Obține lista de feedback-uri
GetFoFeedbackAddress	-	Task<string>	Obține URL portal feedback
GetTacAddress	-	Task<string>	Obține URL termeni și condiții

5. Modele de Date

FeedbackComponentModel

public class FeedbackComponentModel
{
    public string FirstName { get; set; }
    public string LastName { get; set; }

    [EmailAddress]
    public string Email { get; set; }

    [Phone]
    public string Phone { get; set; }

    public int? Age { get; set; }
    public SexEnum? Sex { get; set; }

    [Required]
    [Range(1, 5)]
    public int Score { get; set; }

    [MaxLength(500)]
    public string Message { get; set; }

    public string FodServiceProviderInternalCode { get; set; }
    public string ServiceInternalCode { get; set; }
    public string ServiceRequestNumber { get; set; }
    public string UserId { get; set; }
}

public enum SexEnum
{
    Male = 0,
    Female = 1
}

GetFeedbackModel

public class GetFeedbackModel
{
    public double? AverageScore { get; set; }
    public int TotalCount { get; set; }
    public string ServiceName { get; set; }
}

6. Exemple de Utilizare

Formular feedback simplu

@page "/servicii/feedback"
@inject IFeedbackComponentService FeedbackService
@inject IFodNotificationService NotificationService
@inject ICurrentUserContextService UserContext

<FodContainer>
    <FodText Typo="Typo.h4" GutterBottom="true">
        Lăsați-ne un feedback
    </FodText>

    <FodCard>
        <FodCardContent>
            <!-- Rating -->
            <FodText Typo="Typo.h6" GutterBottom="true">
                Cum evaluați experiența dvs?
            </FodText>
            <FodRating @bind-Value="feedback.Score" 
                       Size="FodSize.Large"
                       ShowLabels="true" />

            <!-- Mesaj opțional -->
            <FodTextArea @bind-Value="feedback.Message"
                         Label="Mesaj (opțional)"
                         Rows="4"
                         MaxLength="500"
                         HelperText="@($"{feedback.Message?.Length ?? 0}/500 caractere")"
                         Class="mt-4" />

            <!-- Date contact pentru utilizatori neautentificați -->
            @if (!isAuthenticated)
            {
                <FodGrid Container="true" Spacing="3" Class="mt-4">
                    <FodGrid Item="true" xs="12" sm="6">
                        <FodInput @bind-Value="feedback.FirstName" 
                                  Label="Prenume"
                                  Required="true" />
                    </FodGrid>
                    <FodGrid Item="true" xs="12" sm="6">
                        <FodInput @bind-Value="feedback.LastName" 
                                  Label="Nume"
                                  Required="true" />
                    </FodGrid>
                    <FodGrid Item="true" xs="12" sm="6">
                        <FodInput @bind-Value="feedback.Email" 
                                  Label="Email"
                                  Type="email"
                                  Required="true" />
                    </FodGrid>
                    <FodGrid Item="true" xs="12" sm="6">
                        <FodInput @bind-Value="feedback.Phone" 
                                  Label="Telefon"
                                  Mask="+373 (__) ___-___" />
                    </FodGrid>
                </FodGrid>
            }

            <!-- Date demografice opționale -->
            <FodExpansionPanels Class="mt-4">
                <FodExpansionPanel Title="Date demografice (opțional)">
                    <FodGrid Container="true" Spacing="3">
                        <FodGrid Item="true" xs="12" sm="6">
                            <FodInputNumber @bind-Value="feedback.Age" 
                                            Label="Vârstă"
                                            Min="1"
                                            Max="120" />
                        </FodGrid>
                        <FodGrid Item="true" xs="12" sm="6">
                            <FodRadio @bind-Value="feedback.Sex" 
                                      Label="Gen"
                                      Items="@genderOptions" />
                        </FodGrid>
                    </FodGrid>
                </FodExpansionPanel>
            </FodExpansionPanels>

            <FodButton OnClick="SubmitFeedback" 
                       Color="FodColor.Primary"
                       Class="mt-4"
                       Disabled="@(feedback.Score == 0 || isSubmitting)">
                @if (isSubmitting)
                {
                    <FodLoadingButton />
                }
                else
                {
                    <text>Trimite Feedback</text>
                }
            </FodButton>
        </FodCardContent>
    </FodCard>
</FodContainer>

@code {
    [Parameter] public string ServiceCode { get; set; }
    [Parameter] public string RequestNumber { get; set; }

    private FeedbackComponentModel feedback = new();
    private bool isAuthenticated;
    private bool isSubmitting;

    private List<SelectableItem> genderOptions = new()
    {
        new(SexEnum.Male, "Masculin"),
        new(SexEnum.Female, "Feminin")
    };

    protected override async Task OnInitializedAsync()
    {
        var userContext = await UserContext.GetCurrentUserContext();
        isAuthenticated = userContext?.IsAuthenticated ?? false;

        if (isAuthenticated)
        {
            feedback.FirstName = userContext.FirstName;
            feedback.LastName = userContext.LastName;
            feedback.Email = userContext.Email;
            feedback.Phone = userContext.PhoneNumber;
            feedback.UserId = userContext.UserId;
        }

        feedback.ServiceInternalCode = ServiceCode;
        feedback.ServiceRequestNumber = RequestNumber;
    }

    private async Task SubmitFeedback()
    {
        if (!await ValidateFeedback())
            return;

        isSubmitting = true;

        try
        {
            var result = await FeedbackService.Add(feedback);

            NotificationService.Success("Mulțumim pentru feedback!");

            // Reset form sau redirecționare
            feedback = new FeedbackComponentModel
            {
                ServiceInternalCode = ServiceCode,
                ServiceRequestNumber = RequestNumber
            };
        }
        catch (Exception ex)
        {
            NotificationService.Error($"Eroare la trimiterea feedback-ului: {ex.Message}");
        }
        finally
        {
            isSubmitting = false;
        }
    }

    private async Task<bool> ValidateFeedback()
    {
        if (feedback.Score == 0)
        {
            NotificationService.Warning("Vă rugăm selectați un rating");
            return false;
        }

        if (!isAuthenticated)
        {
            if (string.IsNullOrWhiteSpace(feedback.FirstName) || 
                string.IsNullOrWhiteSpace(feedback.LastName))
            {
                NotificationService.Warning("Numele este obligatoriu");
                return false;
            }

            if (string.IsNullOrWhiteSpace(feedback.Email))
            {
                NotificationService.Warning("Email-ul este obligatoriu");
                return false;
            }
        }

        return true;
    }
}

Afișare statistici feedback

@inject IFeedbackComponentService FeedbackService

<FodCard>
    <FodCardContent>
        @if (feedbackStats == null)
        {
            <FodSkeleton Type="SkeletonType.Rectangle" Height="150" />
        }
        else
        {
            <FodGrid Container="true" AlignItems="Align.Center" Spacing="3">
                <FodGrid Item="true" xs="12" sm="6">
                    <div class="text-center">
                        <FodText Typo="Typo.h3" Color="FodColor.Primary">
                            @feedbackStats.AverageScore?.ToString("F1") ?? "-"
                        </FodText>
                        <FodRating Value="@((int?)feedbackStats.AverageScore ?? 0)" 
                                   ReadOnly="true"
                                   Size="FodSize.Small" />
                        <FodText Typo="Typo.body2" Class="mt-2">
                            din @feedbackStats.TotalCount recenzii
                        </FodText>
                    </div>
                </FodGrid>
                <FodGrid Item="true" xs="12" sm="6">
                    <FodText Typo="Typo.h6" GutterBottom="true">
                        @feedbackStats.ServiceName
                    </FodText>
                    <FodButton Variant="FodVariant.Text" 
                               OnClick="ShowAllReviews"
                               EndIcon="@FodIcons.Material.Filled.ArrowForward">
                        Vezi toate recenziile
                    </FodButton>
                </FodGrid>
            </FodGrid>
        }
    </FodCardContent>
</FodCard>

@code {
    [Parameter] public string ServiceCode { get; set; }

    private GetFeedbackModel feedbackStats;

    protected override async Task OnInitializedAsync()
    {
        if (!string.IsNullOrEmpty(ServiceCode))
        {
            feedbackStats = await FeedbackService.Get(ServiceCode);
        }
    }

    private void ShowAllReviews()
    {
        // Navighează la pagina cu toate recenziile
    }
}

Componenta FodFeedback integrată

@page "/servicii/{ServiceCode}/feedback"

<FodContainer>
    <FodText Typo="Typo.h4" GutterBottom="true">
        Evaluare Serviciu
    </FodText>

    <!-- Statistici generale -->
    <FodFeedbackBadge ServiceInternalCode="@ServiceCode" 
                      ShowServiceName="true"
                      Class="mb-4" />

    <!-- Formular feedback -->
    <FodFeedback ServiceInternalCode="@ServiceCode"
                 ShowTitle="true"
                 ShowDemographics="true"
                 OnFeedbackSubmitted="OnFeedbackSubmitted" />

    <!-- Lista recenzii recente -->
    @if (recentFeedbacks?.Any() == true)
    {
        <FodCard Class="mt-4">
            <FodCardContent>
                <FodText Typo="Typo.h6" GutterBottom="true">
                    Recenzii recente
                </FodText>

                <FodList>
                    @foreach (var review in recentFeedbacks.Take(5))
                    {
                        <FodListItem>
                            <FodListItemAvatar>
                                <FodAvatar>
                                    @review.FirstName?.FirstOrDefault()
                                </FodAvatar>
                            </FodListItemAvatar>
                            <FodListItemText>
                                <FodText>
                                    <strong>@review.FirstName @review.LastName?.FirstOrDefault().</strong>
                                </FodText>
                                <FodRating Value="review.Score" 
                                           ReadOnly="true" 
                                           Size="FodSize.Small" />
                                @if (!string.IsNullOrEmpty(review.Message))
                                {
                                    <FodText Typo="Typo.body2" Class="mt-1">
                                        @review.Message
                                    </FodText>
                                }
                            </FodListItemText>
                        </FodListItem>
                    }
                </FodList>
            </FodCardContent>
        </FodCard>
    }
</FodContainer>

@code {
    [Parameter] public string ServiceCode { get; set; }

    private List<FeedbackComponentModel> recentFeedbacks;

    protected override async Task OnInitializedAsync()
    {
        await LoadRecentFeedbacks();
    }

    private async Task LoadRecentFeedbacks()
    {
        recentFeedbacks = await FeedbackService.GetList(ServiceCode);
    }

    private async Task OnFeedbackSubmitted()
    {
        // Reîncarcă lista după trimitere
        await LoadRecentFeedbacks();
    }
}

Dashboard analitică feedback

@inject IFeedbackComponentService FeedbackService
@inject IServiceProviderService ServiceProviderService

<FodContainer>
    <FodText Typo="Typo.h4" GutterBottom="true">
        Analitică Feedback Servicii
    </FodText>

    <FodGrid Container="true" Spacing="3">
        @foreach (var service in services)
        {
            <FodGrid Item="true" xs="12" md="6" lg="4">
                <FodCard Height="100%">
                    <FodCardContent>
                        <FodText Typo="Typo.h6" GutterBottom="true">
                            @service.Name
                        </FodText>

                        @if (feedbackData.ContainsKey(service.Code))
                        {
                            var data = feedbackData[service.Code];

                            <div class="d-flex align-items-center mb-2">
                                <FodIcon Color="FodColor.Warning" Class="me-2">
                                    @FodIcons.Material.Filled.Star
                                </FodIcon>
                                <FodText Typo="Typo.h4">
                                    @data.AverageScore?.ToString("F1") ?? "-"
                                </FodText>
                                <FodText Typo="Typo.body2" Class="ms-2">
                                    / 5.0
                                </FodText>
                            </div>

                            <FodText Typo="Typo.body2" GutterBottom="true">
                                Total recenzii: @data.TotalCount
                            </FodText>

                            <!-- Mini grafic distribuție rating -->
                            <RatingDistribution ServiceCode="@service.Code" />
                        }
                        else
                        {
                            <FodLoadingLinear Indeterminate="true" />
                        }
                    </FodCardContent>
                    <FodCardActions>
                        <FodButton Size="FodSize.Small" 
                                   OnClick="() => ViewDetails(service.Code)">
                            Detalii
                        </FodButton>
                        <FodButton Size="FodSize.Small" 
                                   OnClick="() => ExportData(service.Code)">
                            Export
                        </FodButton>
                    </FodCardActions>
                </FodCard>
            </FodGrid>
        }
    </FodGrid>
</FodContainer>

@code {
    private List<ServiceModel> services = new();
    private Dictionary<string, GetFeedbackModel> feedbackData = new();

    protected override async Task OnInitializedAsync()
    {
        services = await ServiceProviderService.GetActiveServices();

        // Încarcă date feedback pentru toate serviciile
        var tasks = services.Select(async service =>
        {
            var feedback = await FeedbackService.Get(service.Code);
            feedbackData[service.Code] = feedback;
        });

        await Task.WhenAll(tasks);
    }
}

7. Integrare cu portal extern

public class FeedbackPortalIntegration
{
    private readonly IFeedbackComponentService _feedbackService;
    private readonly NavigationManager _navigation;

    public async Task NavigateToExternalPortal(string serviceCode, string requestNumber)
    {
        var portalUrl = await _feedbackService.GetFoFeedbackAddress();

        // Construiește URL cu parametri
        var uriBuilder = new UriBuilder(portalUrl);
        var query = HttpUtility.ParseQueryString(uriBuilder.Query);
        query["service"] = serviceCode;
        query["request"] = requestNumber;
        uriBuilder.Query = query.ToString();

        // Navighează în tab nou
        _navigation.NavigateTo(uriBuilder.ToString(), true);
    }

    public async Task ShowTermsAndConditions()
    {
        var tacUrl = await _feedbackService.GetTacAddress();
        _navigation.NavigateTo(tacUrl, true);
    }
}

8. Validare avansată

public class FeedbackValidator
{
    public ValidationResult Validate(FeedbackComponentModel model)
    {
        var errors = new List<string>();

        // Validare rating
        if (model.Score < 1 || model.Score > 5)
        {
            errors.Add("Rating-ul trebuie să fie între 1 și 5");
        }

        // Validare email
        if (!string.IsNullOrEmpty(model.Email))
        {
            var emailRegex = new Regex(@"^[^@\s]+@[^@\s]+\.[^@\s]+$");
            if (!emailRegex.IsMatch(model.Email))
            {
                errors.Add("Email invalid");
            }
        }

        // Validare telefon Moldova
        if (!string.IsNullOrEmpty(model.Phone))
        {
            var phoneRegex = new Regex(@"^\+?373\s?\d{8}$");
            if (!phoneRegex.IsMatch(model.Phone.Replace(" ", "").Replace("-", "")))
            {
                errors.Add("Număr de telefon invalid pentru Moldova");
            }
        }

        // Validare vârstă
        if (model.Age.HasValue && (model.Age < 1 || model.Age > 120))
        {
            errors.Add("Vârsta trebuie să fie între 1 și 120");
        }

        // Validare mesaj
        if (!string.IsNullOrEmpty(model.Message))
        {
            if (model.Message.Length > 500)
            {
                errors.Add("Mesajul nu poate depăși 500 de caractere");
            }

            // Verificare conținut inadecvat
            if (ContainsInappropriateContent(model.Message))
            {
                errors.Add("Mesajul conține conținut inadecvat");
            }
        }

        return new ValidationResult
        {
            IsValid = !errors.Any(),
            Errors = errors
        };
    }

    private bool ContainsInappropriateContent(string message)
    {
        // Implementare verificare conținut
        return false;
    }
}

9. Agregare și raportare

@inject IFeedbackComponentService FeedbackService
@inject IReportingService ReportingService

<FodCard>
    <FodCardContent>
        <FodText Typo="Typo.h6" GutterBottom="true">
            Raport Feedback - @selectedPeriod
        </FodText>

        <!-- Filtre perioadă -->
        <FodGrid Container="true" Spacing="2" AlignItems="Align.End" Class="mb-4">
            <FodGrid Item="true" xs="12" sm="4">
                <FodDatePicker @bind-Date="startDate" 
                               Label="De la"
                               MaxDate="DateTime.Today" />
            </FodGrid>
            <FodGrid Item="true" xs="12" sm="4">
                <FodDatePicker @bind-Date="endDate" 
                               Label="Până la"
                               MaxDate="DateTime.Today" />
            </FodGrid>
            <FodGrid Item="true" xs="12" sm="4">
                <FodButton OnClick="GenerateReport" 
                           Color="FodColor.Primary"
                           FullWidth="true">
                    Generează Raport
                </FodButton>
            </FodGrid>
        </FodGrid>

        @if (reportData != null)
        {
            <!-- Metrici principale -->
            <FodGrid Container="true" Spacing="3" Class="mb-4">
                <FodGrid Item="true" xs="12" sm="3">
                    <MetricCard Title="Rating Mediu" 
                                Value="@reportData.AverageRating.ToString("F2")"
                                Icon="@FodIcons.Material.Filled.Star"
                                Color="FodColor.Warning" />
                </FodGrid>
                <FodGrid Item="true" xs="12" sm="3">
                    <MetricCard Title="Total Feedback" 
                                Value="@reportData.TotalFeedbacks"
                                Icon="@FodIcons.Material.Filled.RateReview"
                                Color="FodColor.Primary" />
                </FodGrid>
                <FodGrid Item="true" xs="12" sm="3">
                    <MetricCard Title="Servicii Evaluate" 
                                Value="@reportData.ServicesCount"
                                Icon="@FodIcons.Material.Filled.BusinessCenter"
                                Color="FodColor.Success" />
                </FodGrid>
                <FodGrid Item="true" xs="12" sm="3">
                    <MetricCard Title="Cu Comentarii" 
                                Value="@reportData.WithComments"
                                Icon="@FodIcons.Material.Filled.Comment"
                                Color="FodColor.Info" />
                </FodGrid>
            </FodGrid>

            <!-- Grafic evoluție -->
            <FeedbackTrendChart Data="@reportData.TrendData" />

            <!-- Top servicii -->
            <div class="mt-4">
                <FodText Typo="Typo.h6" GutterBottom="true">
                    Top 10 Servicii după Rating
                </FodText>
                <TopServicesTable Services="@reportData.TopServices" />
            </div>

            <!-- Export options -->
            <div class="mt-4">
                <FodButton OnClick="ExportPDF" 
                           StartIcon="@FodIcons.Material.Filled.PictureAsPdf">
                    Export PDF
                </FodButton>
                <FodButton OnClick="ExportExcel" 
                           StartIcon="@FodIcons.Material.Filled.GridOn"
                           Class="ms-2">
                    Export Excel
                </FodButton>
                <FodButton OnClick="SendEmail" 
                           StartIcon="@FodIcons.Material.Filled.Email"
                           Class="ms-2">
                    Trimite pe Email
                </FodButton>
            </div>
        }
    </FodCardContent>
</FodCard>

@code {
    private DateTime? startDate = DateTime.Today.AddMonths(-1);
    private DateTime? endDate = DateTime.Today;
    private string selectedPeriod => $"{startDate:dd.MM.yyyy} - {endDate:dd.MM.yyyy}";
    private FeedbackReportData reportData;

    private async Task GenerateReport()
    {
        // Agregare date pentru toate serviciile
        var allServices = await GetAllServices();
        var feedbackTasks = allServices.Select(async service =>
        {
            var feedbacks = await FeedbackService.GetList(service.Code);
            return new { Service = service, Feedbacks = feedbacks };
        });

        var results = await Task.WhenAll(feedbackTasks);

        // Procesare și agregare
        reportData = ProcessFeedbackData(results, startDate.Value, endDate.Value);
    }
}

10. Monitorizare și alerting

public class FeedbackMonitoringService
{
    private readonly IFeedbackComponentService _feedbackService;
    private readonly INotificationService _notificationService;
    private readonly ILogger<FeedbackMonitoringService> _logger;

    public async Task MonitorFeedbackTrends(string serviceCode)
    {
        var currentStats = await _feedbackService.Get(serviceCode);
        var previousStats = await GetPreviousPeriodStats(serviceCode);

        // Detectează scăderi semnificative în rating
        if (currentStats.AverageScore.HasValue && 
            previousStats.AverageScore.HasValue)
        {
            var difference = previousStats.AverageScore.Value - 
                           currentStats.AverageScore.Value;

            if (difference > 0.5) // Scădere de peste 0.5 puncte
            {
                await _notificationService.SendAlertAsync(new Alert
                {
                    Type = AlertType.Warning,
                    Title = "Scădere Rating Serviciu",
                    Message = $"Rating-ul pentru {currentStats.ServiceName} a scăzut " +
                             $"de la {previousStats.AverageScore:F1} la {currentStats.AverageScore:F1}",
                    ServiceCode = serviceCode,
                    Timestamp = DateTime.UtcNow
                });

                _logger.LogWarning(
                    "Rating scăzut detectat pentru serviciul {ServiceCode}: {OldRating} -> {NewRating}",
                    serviceCode, 
                    previousStats.AverageScore, 
                    currentStats.AverageScore);
            }
        }

        // Monitorizare feedback negativ
        var recentFeedbacks = await _feedbackService.GetList(serviceCode);
        var negativeFeedbacks = recentFeedbacks
            .Where(f => f.Score <= 2)
            .Take(10)
            .ToList();

        if (negativeFeedbacks.Count >= 5)
        {
            await _notificationService.SendAlertAsync(new Alert
            {
                Type = AlertType.Error,
                Title = "Multiple Feedback-uri Negative",
                Message = $"{negativeFeedbacks.Count} feedback-uri negative recente pentru {currentStats.ServiceName}",
                ServiceCode = serviceCode,
                Timestamp = DateTime.UtcNow
            });
        }
    }
}

11. Testare

[TestClass]
public class FeedbackComponentServiceTests
{
    private Mock<HttpMessageHandler> _httpHandler;
    private IFeedbackComponentService _service;

    [TestMethod]
    public async Task Add_ValidFeedback_ReturnsId()
    {
        // Arrange
        var feedback = new FeedbackComponentModel
        {
            FirstName = "Ion",
            LastName = "Popescu",
            Email = "ion@example.com",
            Score = 5,
            Message = "Serviciu excelent!",
            ServiceInternalCode = "SERVICE_001"
        };

        SetupHttpResponse(1); // Return feedback ID

        // Act
        var result = await _service.Add(feedback);

        // Assert
        Assert.AreEqual(1, result);
    }

    [TestMethod]
    public async Task Get_ExistingService_ReturnsStats()
    {
        // Arrange
        var serviceCode = "SERVICE_001";
        var expectedStats = new GetFeedbackModel
        {
            AverageScore = 4.5,
            TotalCount = 150,
            ServiceName = "Eliberare Certificate"
        };

        SetupHttpResponse(expectedStats);

        // Act
        var result = await _service.Get(serviceCode);

        // Assert
        Assert.AreEqual(4.5, result.AverageScore);
        Assert.AreEqual(150, result.TotalCount);
        Assert.AreEqual("Eliberare Certificate", result.ServiceName);
    }

    [TestMethod]
    [ExpectedException(typeof(ValidationException))]
    public async Task Add_InvalidEmail_ThrowsException()
    {
        // Arrange
        var feedback = new FeedbackComponentModel
        {
            Email = "invalid-email",
            Score = 3
        };

        // Act
        await _service.Add(feedback);
    }
}

12. Best Practices

1. Validare completă - Validați toate datele înainte de trimitere
2. Feedback anonim - Permiteți feedback fără autentificare
3. Limite rate - Preveniți spam prin limitare submisii
4. Moderare - Verificați conținut inadecvat în mesaje
5. Răspuns rapid - Confirmați primirea feedback-ului
6. Analiză continuă - Monitorizați tendințe și alerte
7. GDPR compliant - Respectați confidențialitatea datelor

13. Concluzie

FeedbackComponentService oferă o soluție completă pentru colectarea și analiza feedback-ului utilizatorilor asupra serviciilor guvernamentale. Cu suport pentru rating, comentarii, statistici agregate și integrare cu portal extern, serviciul facilitează îmbunătățirea continuă a calității serviciilor publice prin ascultarea vocii cetățenilor.